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Status Completed
Categories Notifications
Created by Guest
Created on Aug 20, 2022

Include root cause data into Notifications message

Include event frames root cause data into Notifications message. A customer ask about how to include event frames root cause data into notifications message because he has a notification message generated when an equipment fails but to diagnose the cause of fail he has setup a root cause event frame and he needs to see this root cause data into notifications message.
  • ADMIN RESPONSE
    Aug 20, 2022
    The current architecture has a 1:1 relationship between the main event frame and the notification rule. The notification rule has no knowledge of the root cause event frame. As a workaround, since the root cause event frame is based on the same EF template as the main EF, you can include additional EF attributes with a time offset as the root cause event frame to capture the information. You can then include these additional attributes in your notification email.
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