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AVEVA Product Feedback


Status Declined
Categories Notifications
Created by Guest
Created on Aug 20, 2022

Ability to send a notification as a voice call to a phone

As a notification user, I want to receive a phone call when my equipment fails and I want the message I had configured in the format read out to me.
  • ADMIN RESPONSE
    Aug 20, 2022
    It is not OSIsoft's core competency to build this. However, if there are 3rd party services that can accept a REST web services call, it may be possible to send a notifications to such an end point.
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  • Kelsey Bobeck
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    Aug 20, 2022
    This would be very useful in the event something occurs during the night, as there's a much better chance repeated ringing from a phone call will wake you versus a single text. A pre-recorded message could be played back when the call is answered.
  • Guest
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    Aug 20, 2022
    Very useful feature for on-call personnel. Would also like to see acknowledgement feature in the form of text
  • Guest
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    Aug 20, 2022
    Stephen, can you share 3rd party services that support this functionality? I've reached out to Twilio but would be interested in other players as well.