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Status Declined
Categories Event Frames (EF)
Created by Guest
Created on Aug 20, 2022

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Make Acknowledged status available within Event Frame

Since we have an EventFrame() function to pull in StartTime, EndTime, and Duration from within an event Frame, it would be useful to also be able to access whether or not the event frame was acknowledged. Use case: If level 1 users have not acknowledged an EF after a set period of time, escalate an EF notification to level 2 users
  • ADMIN RESPONSE
    Aug 20, 2022
    StartTime(), EndTime() and Duration() functions are only executed once and when the event frame is closed, no further evaluate is done. As such, we would not be adding the ability to evaluate the Acknowledgment bit as it doesn't satisfy this use case.
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  • Guest
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    |     Aug 20, 2022
    Note: As a workaround, we are able to do the following, but it involves many jumps: Set up an EF attribute, querying a table connection, checking OLEDB enterprise to "self-query" its own event frame and pull the "IsAcknowledged" column